P: (020) 555 5555

E: info@hottboxx.co.uk

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FAQ’s

FAQ’s2025-07-15T17:37:03+01:00

General Usage & Operation FAQs

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Do you provide on-site maintenance or cleaning?2025-05-25T19:48:41+01:00

Yes. We have a dedicated cleaning team and remote monitoring for technical upkeep and hygiene.

Is the locker system available 24/7?2025-05-25T19:47:24+01:00

Yes. Lockers operate around the clock, enabling flexible pickup anytime.

What happens if a customer doesn’t pick up in time?2025-05-25T19:46:15+01:00

The system will alert the customer, If the customer meets the minimum requirements they shall be able to request for extra time to extend their pickup window.

How do customers access their orders from the locker?2025-05-25T19:32:07+01:00

Customers receive a secure one-time code via SMS or app notification for easy, contactless pickup.

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for products & services

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Can we integrate the lockers into our existing POS system?2025-05-25T20:31:27+01:00

Yes. We offer a plug-and-play API or custom integration to sync with your platform.

What happens if the customer doesn’t collect their order immediately?2025-05-25T20:30:36+01:00

The locker will keep the food hot for a limited time, and alerts can be sent to the customer to remind them.

Can delivery drivers access lockers without customer interaction?2025-05-25T20:29:49+01:00

Absolutely. Drivers are issued one-time access codes or use integrated apps for quick, secure drop-offs.

Are the lockers temperature-controlled for hot food?2025-05-25T20:28:40+01:00

Yes — our lockers have heated compartments to maintain ideal temperatures for hot meals.

How do smart lockers improve fast food delivery?2025-05-25T20:28:05+01:00

Lockers reduce waiting times, keep food warm, and eliminate missed deliveries by providing a secure, contactless pickup point.

Can the same locker hub be used for multiple vendors or brands?2025-05-25T20:25:18+01:00

Yes — lockers are multi-tenant ready and managed centrally through our dashboard.

Is the food safe inside the locker for extended periods?2025-05-25T20:24:39+01:00

Yes. Temperature controls and our medical-grade hygiene features ensure food safety until pickup.

Can lockers be used for both instant and scheduled grocery delivery?2025-05-25T20:23:58+01:00

Absolutely. Our system supports both on-demand and scheduled drop-offs with intelligent routing.

How do customers get notified when their groceries are ready for pickup?2025-05-25T20:23:22+01:00

Customers receive a secure pickup code via SMS or app once the delivery is made.

Do you offer refrigerated or frozen locker options for groceries?2025-05-25T20:22:35+01:00

Yes, we provide ambient, refrigerated, and frozen compartments to accommodate all types of grocery items.

For API & Integrations

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Do you provide documentation for integration?2025-05-25T19:53:22+01:00

Yes — Full API docs are available via our GitBook Developer Hub.

Can we get custom API endpoints for our workflow?2025-05-25T19:53:49+01:00

Absolutely. We offer custom development support for unique operational requirements.

What kind of authentication do your APIs use?2025-05-25T19:54:21+01:00

OAuth 2.0 with token-based authentication and secure encryption protocols.

Do you support webhook notifications?2025-05-25T19:55:11+01:00

Yes — we offer real-time event-based webhooks for delivery status, locker usage, and more.

Can we assign lockers to drivers via the API?2025-05-25T19:56:30+01:00

Yes. Locker assignments, and access control are all programmable through our booking system API.

Locker host Program

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What are the benefits of hosting a smart locker?2025-05-25T19:58:26+01:00

Hosts can earn revenue, increase foot traffic and tenant well-being, and add value to their location with minimal to no maintenance.

What space requirements are needed to install a locker?2025-05-25T19:59:06+01:00

We offer modular sizes — most locations need just 1–2 square meters of accessible space.

Is electricity or internet required?2025-05-25T20:01:09+01:00

Lockers require a standard power source, internet is not required as our lockers operate using 4G cellular signal — we provide full setup support.

Can I host lockers from multiple brands?2025-05-25T20:02:33+01:00

Yes. Our lockers are multi-tenant capable, allowing use by several delivery services which can be found in our partners section.

Do you provide marketing or signage support?2025-05-25T20:06:25+01:00

Yes. We can help co-brand the locker and provide digital/physical signage to increase visibility.

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