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By Published On: September 21, 2022Categories:
Crane inside Factory

innovative process

The challenge

In the fast-paced world of food, grocery, and parcel delivery, timing is everything. Customers expect live updates, and businesses need accurate, real-time visibility to coordinate handovers, optimize delivery windows, and reduce missed collections. However, many existing systems relied on delayed batch updates or third-party apps that didn’t align with actual locker or delivery activity. The lack of real-time notifications led to increased customer support queries, operational blind spots, and poor user experiences — especially during peak delivery hours.

project goals

The goal was to design a real-time notification architecture that seamlessly informs customers, drivers, and management systems the moment a delivery event happens. These updates needed to be secure, fast, scalable, and easy to customize for a wide range of platforms and use cases.

  • 📩 Trigger Instant Customer Alerts: Send SMS, email, or app push notifications for delivery drop-offs and pickups.

  • ⚡ Minimize Latency: Ensure event delivery in under 1 second from locker to system.

  • 🔄 Real-Time Synchronization: Ensure data from lockers (status, delivery, pickup) is synced with partner platforms instantly.

  • 🔗 Connect with Third-Party Tools: Integrate notifications into CRM, driver apps, or workflow platforms.

  • 🧩 Enable Custom Triggers: Let partners define unique logic (e.g., reminders, escalation alerts).

  • 📊 Track Notification Performance: Provide analytics for delivery rates, click-throughs, and user actions.

the result

Our notification system was rolled out across all active locker deployments, instantly transforming the user journey. Over 93% of deliveries were successfully collected within 30 minutes of locker notifications being sent. Partners reported a 60% drop in support tickets related to “where is my order?” issues. With built-in retry logic, branded templates, and dynamic localization, our real-time notifications now power reliable communications in every active region — improving trust, speed, and satisfaction at scale.

Passionate - Dedicated - Professional

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